Founders of Tritech being service engineers, philosophy of providing the BEST customer support fundamental principal of our company.
In Tritech providing support NOT starts after sales ….but start during sales process itself.
Being technocrats we ensure that we offer the appropriate products as per customer’s requirement with cent percent correct configurations.
Commercial terms of sales are clearly informed to our customers and we have made a habit to have customer’s concurrence on the same.
In co-ordination with our Principles our back office support staff ensures smooth flow of order processing.
Well in advance customers are informed about delivery status and service team assists customer for pre-installation requisites.
Installation, demonstration, validation and on site-training activities follow in line upon arrival of instrument in the laboratory.
During warranty period, instrument is maintained periodically for its optimum performance and warranted parts required if any are delivered at door step.
After expire of warranty period we offer Annual Maintenance Contract with pre-decided number of preventive maintenance and breakdown visits. Alternatively we offer services on per call chargeable basis to customers, as a flexible plan to our customers.
We not only maintain adequate inventory of spares and consumables in our stock but recommend and keep track of customer’s inventory to ensure optimum uptime of the instruments.
Last but not least, our mobile phones are available 24/7 for assistance... no TOLL FREE CALL LOGING needed and that we personally assist our customers.
Give us chance to serve you and we are sure your you will be our happy customer